a2i’s Unique Empathy Training Toolkit
Details of the organization
Name *
Access to Information (a2i) Programme, Prime Minister's Office, Bangladesh
Country *
Bangladesh
Website (URL)
http://a2i.pmo.gov.bd/
Type *
Governments
National implementation mechanism
The organization has a strategy for coordinating WSIS Implementation at the national level:
Yes
The organization has a national e-strategy:
Yes
Information about the project
Project title *
a2i’s Unique Empathy Training Toolkit
Title acronym
a2i-UETK
Description *
a2i’s unique Empathy Training Toolkit arranges for relatively senior government officers to act as secret shoppers and visit citizens’ access points for services outside of their ministry or area of expertise. This truly places them in citizens’ shoes since they are forced to navigate public systems without any official or intellectual privileges. The result in most cases is a powerful, moving experience that creates a deep sense of empathy for citizens and the myriad sufferings they must endure to avail even the most basic services. This experience helps participants develop a critical eye that they use to scrutinize their own agency’s delivery systems and improve the overall quality of services.
Project website
http://a2i.pmo.gov.bd/innovation-lab/public-service-innovation-ecosystem-psie/empathy-triggered-innovation-journey/
Geographical coverage *
National implementation:
Bangladesh
Status *
Ongoing
from 01/10/2007
to
31/12/2018
Partners
1. All ministries of the Government of Bangladesh 2. Cabinet Division 3. Parliament Secretaries 4. United Nations Development Programme (UNDP) 5. Innovation teams within the government and their more than 10,000 members 6. International organizations
WSIS information
WSIS action lines related to this project
*
Access to information and knowledge
Sustainable Development Goals (SDGs) related to this project
Goal 16: Promote just, peaceful and inclusive societies
Project type *
Training initiative
Tool-kit
