The General Guidelines for Accessibility to Telecommunications Services for Users with Disabilities

Details of the organization
Federal Telecommunications Institute
Mexico
Others

Information about the project
The General Guidelines for Accessibility to Telecommunications Services for Users with Disabilities
The General Guidelines for Accessibility to Telecommunications Services for Users with Disabilities are intended to ensure the protection of the rights of users with disabilities and to promote their access to telecommunications and ICT services, on an equal basis as other users. The Guidelines establishes the necessary mechanisms and the specific obligations in charge of dealers and authorized traders in telecommunications services, related to: - Documents with accessibility features. - User Help Centre facilities. - Trained Personnel. Internet websites and portals with accessibility features.
National implementation: Mexico
Completed from 01/06/2015 to 23/12/2016

WSIS information
* Ethical dimensions of the Information Society
  • Goal 9: Build resilient infrastructure, promote sustainable industrialization and foster innovation
  • Goal 10: Reduce inequality within and among countries
  • Goal 16: Promote just, peaceful and inclusive societies
  • Goal 17: Revitalize the global partnership for sustainable development
  • Guidelines