Integrated Call Center

Details of the organization
"National Information Technologies" JSC
Kazakhstan
http://www.nitec.kz/
Governments
  • The organization has a strategy for coordinating WSIS Implementation at the national level: No
  • The organization has a national e-strategy: Yes

Information about the project
Integrated Call Center
ICC
Integrated Call Center for public services is an information and referral service that provides 24x7 consultation assistance on public services to citizens . ICC’s major objective is: - Providing single access point for citizens to obtain information on public services. - improving the level of public awareness about government agencies’ activities and about the procedure for public services delivery; - improving the accessibility of information on public services and on the forms of delivery thereof to citizens; - interacting with government agencies on issues relating to provision of information on public services.
http://1414.kz/en/
National implementation: Kazakhstan
Ongoing from 01/01/2010 to 01/12/2020
Ministry of Information and Communications

WSIS information
* The role of governments and all stakeholders in the promotion of ICTs for development
  • Goal 16: Promote just, peaceful and inclusive societies
  • Project